Welcome to Pet Paradise. By using our website, placing an order, or accessing any of our services, you agree to comply with the following Terms and Conditions. Please read them carefully before proceeding.

1. General

These Terms and Conditions apply to all visitors, users, and customers of Pet Paradise. By accessing this site, you agree to be bound by all policies, terms, and notices stated herein.

We reserve the right to update, modify, or replace any part of these terms at any time without prior notice. Continued use of the site constitutes your acceptance of any changes.

2. Eligibility

To use our website and place orders, you must:

  • Be at least 18 years old
  • Provide accurate and current information
  • Use the site in a lawful and respectful manner

3. Product Information

We strive to ensure all product descriptions, prices, and images are accurate. However:

  • We do not guarantee that product colors or packaging will be exactly as shown
  • Availability and pricing are subject to change without notice
  • Pet Paradise is not responsible for any typographical or pricing errors

4. Orders and Payments

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order at our discretion
  • Payments can be made via Cash on Delivery (COD) or secure online payment methods
  • You agree to provide complete and correct billing and shipping information

5. Shipping & Delivery

Please refer to our Shipping Details page for delivery timelines, charges, and tracking information. Delays caused by couriers or external factors are beyond our control.

6. Returns and Refunds

Please refer to our Refund & Return Policy for complete information regarding returns, exchanges, and refund eligibility.

7. User Conduct

You agree not to:

  • Misuse the website or interfere with its functionality
  • Attempted unauthorized access to our systems
  • Use the site for any unlawful purpose
  • Post harmful, misleading, or inappropriate content

8. Intellectual Property

All content on the Pet Paradise website, including logos, images, product descriptions, graphics, and text, is the property of Pet Paradise and protected under copyright laws. Unauthorized use or reproduction is strictly prohibited.

9. Limitation of Liability

Pet Paradise shall not be held liable for:

  • Any damages arising from the use or inability to use our website or products
  • Errors, omissions, or inaccuracies in product listings or content
  • Any indirect, incidental, or consequential damages

Use of our products is at your own risk. Always consult a veterinarian for medical concerns.

10. Privacy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes will be handled through appropriate legal channels in Pakistan.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📧 Email: info@petparadise.pk
📞 Phone/WhatsApp: +92 345 851 6699

We value your trust and are committed to providing a safe, secure, and transparent shopping experience.