At Pet Paradise, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re here to help. Please read our Refund and Return Policy carefully to understand your rights and responsibilities when shopping with us.

🛍️ Return Eligibility

You may request a return or exchange if:

  • The product is damaged, defective, or incorrect upon delivery
  • The item is unused, unopened, and in its original packaging
  • You notify us within 3 days of receiving the product

We do not accept returns for:

  • Perishable goods (e.g., food, treats)
  • Opened hygiene products (e.g., shampoos, Pet Food, and litter)
  • Items damaged due to misuse or mishandling
  • Clearance or promotional items marked “non-returnable”

🔁 Return Process

To initiate a return, please follow these steps:

  1. Contact us at info@petparadise.pk or via WhatsApp at +92 345 851 6699
  2. Provide your order number, clear photos of the item, and the reason for return
  3. Our team will review your request and respond within 24–48 hours
  4. If approved, we’ll guide you through the return shipping process

Note: Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

💸 Refund Policy

Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued via the original payment method or as store credit, based on your preference
  • If the return is rejected (e.g., product used or not in original condition), no refund will be issued

🔄 Exchange Policy

If you received the wrong item or size, we’re happy to exchange it (subject to stock availability). Contact us within 3 days of delivery, and we’ll arrange the replacement.

❗Important Notes

  • All returns must be pre-approved by our support team
  • Items returned without approval or after the return window will not be accepted
  • For COD (Cash on Delivery) orders, refunds will be made via bank transfer or store credit only

📞 Need Help?

We’re here to assist you every step of the way.

📧 Email: info@petparadise.pk
📞 Phone/WhatsApp: +92 345 851 6699

Shop with confidence knowing your satisfaction is our guarantee!